Frequently Asked Questions


General Information

Q: Where is Truesdale Storage located?
A: We're located at 200 Pinckney St in Truesdale, MO.

Q: What are your office hours?
A: We're open 7 days a week from 9:00 AM to 5:00 PM (Sunday through Saturday).

Q: How can I contact Truesdale Storage?
A: You can reach us by phone at (636) 251-4111 or by email at katie@truesdalestorage.com.


Renting a Unit

Q: How do I rent a storage unit?
A: Renting is easy! You can rent online through our website 24/7, or call us during office hours. The process involves three simple steps: select your size, enter your information, and confirm.

Q: Can I pay online?
A: Yes! Our website allows you to rent units and pay your bill online 24/7, making storage rental a hassle-free experience.

Q: What payment options are available?
A: We offer convenient monthly payment options. You can pay online through our website at any time.


Storage Unit Types & Sizes

Q: What types of storage units do you offer?
A: We offer both indoor storage units and outdoor storage spaces for vehicles, boats, RVs, and campers.

Q: What indoor unit sizes are available?
A: We offer several indoor unit sizes:

  • 15 x 5 - $50/month
  • 10 x 10 - $75/month (fits contents of two full bedrooms)
  • 15 x 10 - $90/month (fits entire family room contents)
  • 20 x 10 - $105/month (fits family room and two full bedrooms)
  • 30 x 10 - $135/month (fits multi-bedroom house contents)

Q: What outdoor storage options do you have?
A: We offer various outdoor storage spaces:

  • 35 x 12 - $50/month
  • 45 x 12 - $55/month
  • 50 x 12 - $60/month
  • 50 x 10 - $70/month
  • Additional sizes may be available (25 x 12, 25 x 10, 20 x 12, 40 x 12, 30 x 10)

Q: What can I store in outdoor storage?
A: Outdoor storage is perfect for cars, trucks, boats, campers, and RVs.

Q: What will fit in a 10 x 10 unit?
A: A 10 x 10 unit can accommodate the contents of two full bedrooms, including several small to medium-sized boxes, mattress sets, sofas, chests of drawers, bookcases, and desks.

Q: What will fit in a 30 x 10 unit?
A: A 30 x 10 unit can hold the contents of a multi-bedroom house, including several oversized items like a couch, refrigerator, washer/dryer, and dining room set or several large boxes.


Access & Security

Q: Are the units ground level?
A: Yes! All units are ground floor for easy access.

Q: Do I need to bring my own lock?
A: Yes, once your unit is rented, you bring your own lock and can move in at your convenience.

Q: When can I access my unit?
A: Once you've rented your unit and placed your own lock on it, you can access it at your convenience.


Features & Benefits

Q: What makes Truesdale Storage different?
A: We pride ourselves on exceptional customer service, clean and secure units, affordable pricing, and a user-friendly online experience that allows you to rent and pay 24/7.

Q: Are the units clean?
A: Yes, we take pride in making sure our storage units are clean, secure, and affordable.

Q: What if the unit I want is full?
A: Some unit sizes have waiting lists available. You can join the waiting list online for your desired unit size.


Additional Services

Q: Do you offer tenant protection?
A: Yes, tenant protection is available. You can find more information on our Tenant Protection page.

Q: How do I make a payment on my existing unit?
A: You can make payments online 24/7 through our payment/login portal on the website.